Orders

Orders- Venum
Your order is confirmed. At this point, it is not possible to make changes to the following:
  • Changing the item or size
  • Adding or removing items from your order
  • Shipping method
  • Billing address
  • Shipping address.
If you notice that you made a mistake with your order, you may cancel your order within two hours by requesting a cancellation via Customer Service. Please email contact.us@venum.com or phone (888) 200-5032.
After two hours, DBV Distribution Inc accepts no responsibility should the order fail to arrive. We are not liable to refund/replace an order made with mistakes or incorrect information.

MORE QUESTIONS?

Please contact our support team here - www.venum.com/pages/contact-us

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

  • Your order number
  • The name of the item you did not receive
  • The name of the item you received in its place
  • A clear photograph of the item you have received, including logo

Once we've received the above info, our Customer Support team will get this sorted for you as soon as possible!

You may be asked to return the incorrect item back to us through our returns process. See our How do I return my items? page, if you're not sure how to do this.

ALL CLAIMS FOR ORDERS ARRIVING WITHOUT THE CORRECT/MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

MORE QUESTIONS?

Please contact our support team here - www.venum.com/pages/contact-us