Terms and conditions
Policies are subject to change without notice.
The purpose of this Sales Agreement is to lay out the terms and conditions by which the Seller, DBV Distribution Inc. (“Venum”), will sell products to the Customer or Wholesaler on venum.com.
1) The Seller - Who We Are:
DBV Distribution Inc. (“Venum”), hereafter also referred to as “We”, “Our”, and “Us”.
2) The Customer / Wholesaler - Who You Are:
By placing an order through venum.com as a Customer or Wholesaler you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.
2.1) WHOLESALER NOTICE
We welcome wholesalers, including academies, gyms, and retail businesses, to purchase Venum products at wholesale prices for resale on their own website(s) or in-person store(s) to their members and clients.
However, the resale of Venum products on third-party marketplaces, such as Amazon.com, eBay.com, etc., is strictly prohibited. Any customers or wholesale partners found selling on such platforms will have their Venum wholesale accounts deactivated immediately and without notice. Continued disregard of this policy may result in legal action.
3) How the Sales Contract is formed :
All orders are subject to acceptance by us and we will confirm such acceptance to you by on-line electronic means (the "Confirmation"). We expressly reserve the right to refuse any order made by an individual Customer or Retailer with whom we have an ongoing dispute, or from anyone we suspect of making purchases on our website by fraudulent means.
Prices and Payment
The prices for all Products ordered will be as quoted on our website, except in the case of obvious errors. Please note that when paying by credit card your total will be debited in US Dollars.
Ownership
We retain ownership of any Products ordered until we have received full payment for such Products. However, ownership of the Products will pass to you upon delivery.
Warranty
We warrant that any Product purchased through our website is of satisfactory quality. If you have any reservations or comments about the appearance of or quality of our Products, you should state these by sending us an email at contact.us@venum.com within two (2) weeks of receipt. Unless we receive such communication from you within the period stated, you will be deemed to have accepted delivery of the Products in accordance with your order. If an obvious defect is noticed by you within two weeks from the date of delivery of the Products, we will replace the defective Product at our cost with a Product of similar or better value.
Exchange or refund
Items that are ineligible for a return or an exchange include the following: Hygiene products and underwear (groin guards, face masks, mouthguards etc.), on-sale products, products which have been customized or personalized at the request of the Customer or Retailer, and any nutritional or food products.
Custom Orders Policy:
Returns for custom orders are not permitted for any reason.
If you notice that you made a mistake with your custom order (this includes both the selected design and text for the product but also the shipping address you input), you may cancel your order within two hours by requesting a cancellation via Customer Service. Please email contact.us@venum.com or phone (888) 200-5032.
After two hours, DBV Distribution Inc accepts no responsibility should your custom order fail to arrive. We are not liable to refund/replace an order made with mistakes or incorrect information.
In the case that your package is returned to DBV Distribution Inc (VENUM) due to an insufficient or incorrect address, Customer Service will advise you via the email address used to make the custom order.
You have 10 days upon receipt of this communication to provide instructions on re-shipping your package. You are responsible for covering the additional shipping costs and will be charged accordingly. Alternatively, you may choose to provide your own shipping label. If no response is received by the end of this 10-day period, the product will be discarded.
Our Liability and Disclaimer
Venum shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Venum has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Notices
All notices shall be given in writing.
Notice will be deemed received 24 hours after an online request or email is sent or three days after the date of posting.
Venum may deliver notice to you by means of email, a general notice on the site, or by other reliable method to the address you have provided to Venum.
Your Personal Data
While you are browsing on our website and during the order process, we may collect information and personal data from you which we will use in accordance with our Privacy Policy.
4) Governing Law and Jurisdiction
Contracts for the purchase of Products through our website will be governed by US Law. Any dispute arising from or related to such contracts shall be subject to the jurisdiction of Nevada.
5) Privacy Policy
This policy sets out the basis on which your personal data will be processed by us.
We collect the following data:
We do not receive any credit card or financial details from payments handled on our behalf by the payment provider Ogone.
6) What we do with Customer Information.
We use Customer Information in the following ways:
